Who Can Play
Players from only several countries are eligible to open accounts with this casino. This site primarily caters to the European customer base and does not permit players from the following:
Who licenses this site for online gambling?
The Gibraltar Regulatory Authority (GRA) Gambling Division issued the license for operations for this site. You can find a direct link to the current certificate and the casinos ID number at the bottom of the casino site homepage.
Gibraltar is a self-governing territory of Great Britain. The authority began issuing gaming licenses in 1998. By 2005 when the Gambling Act was passed, the division updated its provisions and became known as one of the most thorough licensing agencies available.
Customer Support
How do you contact support?
You can contact support through:
Banking With EuroGrand
This casino offers over 25 payment options to its users. Not all options are available for every country or currency. To find out which is available to you and the deposit limits, log into your casino account and visit the cashier. The minimum deposit required is €10.
What deposit options are available?
Players can choose from accepted debit/credit/prepaid cards, eWallets, and a list of alternative options. Deposit bonuses of 10% to 15% are available on every option if you do not have another bonus in play or to redeem. Make your deposit using any of the following options:
- Visa (10%)
- Mastercard (10%)
- Maestro (10%)
- Diners Club International (10%)
- Prepaid Cards (10%)
- WireCard (10%)
- William Hill Cash Direct (15%)
- Neteller (15%)
- Skrill (15%)
- PayPal (15%)
- InstaDebit (15%)
- uKash (15%)
- ECOPayz (15%)
- UseMyFunds (15%)
- WebMoney (15%)
- ClickAndBuy(15%)
- EUTeller (15%)
- Trustly (15%)
- QIWI (15%)
- TrustPay (15%)
- AstroPayCard (15%)
- SporoPay (15%)
- Dinero Mail (15%)
- ToditoCash (15%)
- Lobanet (15%)
- FundSend (15%)
- AGMO (15%)
- TeleIngreso (15%)
- EPS (15%)
- eKonta (15%)
- Nordea (15%)
- Moneta RU (15%)
- GiroPay (15%)
- Sofort Banking (15%)
- Abagoob (15%)
- iDeal (15%)
- POLi (15%)
- Bank Transfer (15%)
- QIWI|Visa Virtual (10%)
- EntroPay (10%)
What are the payout options?
There is no minimum on withdrawals with the exception of Bank Draft which requires at least €100. All payouts are free with the exception of the courier fee applied to Bank Draft express. There is also no maximum payout per day or week, only a €10,000 limit per transaction. Payout options are as follows:
- Neteller
- PayPal
- Skrill
- Click and Buy
- InstaDebit
- ECO Account
- Visa
- EntroPay
- Web Money
- Local Bank Transfer
- Bank Draft Express
- Bank Draft
What is the payout time frame?
All payouts are held in a pending state for 4 days before the request is reviewed. It takes 24 hours to review a request and process the payment. Users receiving their funds via eWallets like Neteller, PayPal, and Skrill will have their deposit within 24 hours.
Any player using Visa or EntroPay will see payment deposited within 4 to 7 business days. Web Money, Bank Draft Express, and Local Bank Transfer take approximately 2 days. Traditional bank draft can take up to 21 days to be received.
Welcome Bonus
New players can choose from either the standard welcome bonus of 100% match up to €100 on their first deposit or the High Roller Bonus. The High Roller Bonus is designed for players who want to deposit a larger sum of money.
Only €10 is required to take advantage of the standard welcome bonus which is equipped with a rollover requirement of 25x. Meanwhile, the High Roller requires a minimum deposit of €2000 and offers a 50% match up to €1000. This bonus also has a 25x rollover and both bonuses include 25 free spins for casino games.
What are the wagering contributions of games at this site?
Wagers will count differently based on the game that you are playing. All slot and scratch card games contribute 100% towards meeting your wagering requirements for bonuses. 25% is earned when playing all varieties of Red Dog, Casino Hold ‘em, Roulette, Let it Ride, and Pai Go.
All versions of baccarat, craps, sic bo, video poker, blackjack and stravaganza contribute 20%. 5% is received when wagering on lucky wheel, blackjack switch, pontoon, and casino war. Any double games or jackpot games do not contribute.
Additional Bonuses
Every deposit is eligible for the 10% or 15% reload bonus offered by this site. All bonuses are subject to 25x rollover of the bonus and deposit amount. In addition to the occasional members-only bonuses offered, players can take advantage of the Second Deposit Bonus or the Refer a Friend Bonus.
- Second Deposit Bonus - When you deposit at least €10 on your second deposit, you will be eligible for a 60% match up to €500. This bonus has a lower wagering requirement of only 18x.
- Refer a Friend - Use your referral code to bring a new player to EuroGrand and you will receive €50 when they make their first deposit of €50 or more. This bonus requires an 18x rollover.
VIP Club & Comp Program
Every €1 wagered will earn you €1 in comp points. These points can be redeemed for cash at a rate of 100 points = €1. Play selected games each month for a chance to win double points or become a VIP member where you will earn points faster the more you play.
The VIP club is modest and offers just a handful of benefits such as an account manager, special bonuses for your birthday, and higher betting limits.
Game Selection Software
Upon downloading the desktop client, you will have access to the mega library of over 350-games offered by this casino. The software is powered by the preferred Playtech developer to provide an array of high-quality games. Although the selection is large, there is minimal repetition in the game offerings which is often seen with libraries this size.
The variety of games including skill games, classic slots, video slots, proprietary iSlots, table games, video poker, and specialty games is what makes this possible.
Classic Slots
While many online casinos have moved towards offering all video slots, this site still provides players with a moderate selection of the classic 3 and 5 reel games. There are over 40 offerings which provide players with vibrant themes and many bonuses, depending on the game. To pick just a few of our favorites, 8 Ball Slots is a pool-themed 3-reel game that gives you a chance to win with 20 different combinations and an additional 2000 that offer maximum payout amounts when you land an 8-ball.
Our other favorite in this category is Bermuda Triangle which is 3-reels and offers up to 5 paylines and a maximum payout of €1,500. As a bonus, if you land a prop plane symbol you will earn 150x your bet amount.
Video Slots
Video slots are the classic choice for many players. This site offers over 100 to choose from which include several jackpots like the €50,000 win for Great Blue Slots. Playtech provides some of the best graphics for video slots around. Most of the games in this category also have bonus features like extra rounds, free spins, and bonus cash.
Of course the biggest asset of this site is their licensing with Marvel comics. This allows for dynamic slots games that are the highest quality graphics and features characters we all love like Ironman, the Incredible Hulk, and Fantastic Four.
iSlots
The best software companies have a few features that make them stand out from the rest. For Playtech, it is not only their licensing agreements but also their innovative iSlots. These interactive slot games operate as a cross between old-school video games and traditional video slots.
As you play, you watch a story unfold amidst the characters shown. In between rounds, there are short video clips that tell more of the story. Players rave about these games because they are one-of-a-kind and there is nothing else like them offered by other developers.
Video Poker
EuroGrand has a larger video poker selection than most other casinos. It is made up mostly of classic options like Jacks or Better and Aces & Faces. Games offer up to 50-lines and 25-hands depending on which you choose. Overall, the quality is par for the course, of these games.
The worst of the bunch is Mega Jacks which offers a bright blue background that is honestly just hard to look at on your computer screen. All of the games are seamless and responsive which makes them enjoyable, for the most part. All American Poker is one of our favorites which pays out up to 4000 coins when you land a royal flush and have nine winning hands in total.
Live Dealer Games
You will find live dealer versions of roulette, baccarat and blackjack at this site. With attractive casino hosts and impeccable live streaming, these games are something you don’t want to miss. These games play based on their traditional rules but also feature a social chat and real-time action.
Table Games
If you prefer table games then check out the selection of 12+ offered at this casino. In addition to favorites like European Craps, American Roulette, and Casino Hold ‘em, players can also try out blackjack surrender, pontoon, red dog, and tequila poker.
The table games offer some of the best graphics for this site. Overall, they are crisp, clear, and similar to their real-life counterparts.
Specialty Games
The selection of games offered is completed with the addition of a small number of specialty games. These are perfect for when you just want to play for quick cash with items like scratch cards or enjoy the easiness of Keno. The scratch cards features Marvel licensed characters which makes them most appealing.
Fixed odds games like Around the World and Bonus Bowling are just a few other options you have for something different from traditional casino games.
Does this site have a mobile casino?
At the time of this review, mobile casino play is not available.
What casino software is used at this site?
Cyprus-based Playtech Casino Software is used by this casino. The platform is considered a strong competitor to RealTime Gaming because it offers the same high-quality gaming experience that players prefer.
Playtech also has several licenses with Marvel characters and other themes that help give its games more of an edge. The company was founded in 1998 and regularly issues new games and updates the older versions to keep up with gaming trends.
Who tests this site for fairness?
In 1989, Gaming Laboratories International (GLI) opened the doors of its first casino game testing facility in New Jersey. Today, this agency is responsible for testing casino software to ensure that it generates random numbers and maintains fair payouts.
EuroGrand is one of many companies that have received their certificate of fair play from this company. GLI is currently the only internationally accredited testing facility which services jurisdictions in all parts of the world.
Reputation
The reputation of EuroGrand took a turn for the better – much better – once it became part of the William Hill family. Since then, the site has maintained fair play standards and ceased to have any issues with paying players.
Who owns this casino?
EuroGrand is one of the handfuls of casinos owned and operated by William Hill Group (WHG). The company was initially launched long before the rise of online gaming, in 1934. While it has changed ownership numerous times over its lifetime, it has still maintained as one of the leaders in the gambling industry.
Based in the United Kingdom, this company has an impressive listing of verticals under its umbrella which includes sportsbetting, online casinos, bingo websites, horseracing, and offline betting. WHG is also one of the largest publically traded gambling companies in the world.
Has this site or company ever been found to be misleading, fraudulent, or engaged in illegal activities?
In 2009, WHG acquired EuroGrand from Cloud Solution Gaming alongside a handful of other titles and gave them the turnaround necessary to be a success. Prior to this point, there were numerous reports of payout problems related to the casino – under its previous ownership.
Despite being under new management for over five years, some people have not been as quick to forgive or give the new and improved EuroGrand a try. Since joining the William Hill family, this site has surpassed customer expectations with high-quality games, adequate bonuses, and timely payouts without delay.
How are customer allegations handled?
This casino is registered with the Independent Betting Adjudication Service (IBAS) of the UK. Customers are able to use this company as an intermediary if they have claims against the site. IBAS works as an impartial third-party composed of gambling experts to determine the outcome of a claim to the satisfaction of both the player and the casino.
The first step towards any conflict resolution should be to notify the casino support staff of the problem. EuroGrand’s hosts are available 24/7 through phone, chat, or email. Alternatively, filing a complaint with IBAS is easy through their website at www.Ibas-uk.com.
Final Opinion
EuroGrand Casino brings a lot of luxury to the table. From the instant you land on the sophisticated site and set up an account, you will feel welcomed. Opening the downloadable casino client will put in you in contact one of the helpful support members who are lively and willing to help you resolve any issues. The library of over 350 games, powered by Playtech, will leave you with enough variety to be entertained for days.
As we mentioned above, the quality of these games is top-notch. Many of the licensed Marvel games feature the best design in the industry. Our absolute favorite, of course, is the exclusive iSlot developed by Playtech.
Players will enjoy this interactive game just as much as the bonus coins and rounds that come with video poker, video slots, and skill games. The live dealer games are also some of the best in the industry with seamless live streaming to attractive hosts for baccarat, blackjack, and roulette.
There is not much we can complain about from our review of this site. The magnitude of payment options will surely fit every accepted player. Being licensed in Gibraltar, this site does not accept players from the United States.
There also is no mobile gaming available which is disappointing. The 10% or 15% deposit bonus available on most deposit options means that you will always have a bonus to redeem when making a deposit. Most importantly, payouts are fast and there are several accepted payout options.
Since joining WHG in 2009, EuroGrand has become one of the premier casinos for international players. The customer service is top-rated and the site is built on being trustworthy, fair, and reputable. With over €17,000,000 in jackpot prizes and a €1,000 welcome bonus which includes free spins, there is not much that you won’t love, here. Follow the link above to start your new account, today.
This review was made by: play-casino-games-now.com
Rating: 4.8 out of 5
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