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Detailed Review of Genting Casino Online

If the name Genting Casino is ringing bells for you, it’s for a good reason.

Genting Casino’s have 42 brick and mortar (actual places you can walk into and play) casinos all across the United Kingdom as well as a few international locations, and they’ve recently expanded their casino and sports betting operations into the online realm. Our review today is going to focus on the online operations and their expansion into that realm.

We will briefly touch on the brick and mortar side of their operations as it does add some great benefits and security to their online operations.  As always, our reviews aim to be unbiased and uninfluenced by anything but our actual opinions and observations. We’re not here to blow rainbows and roses up your behind; we’re here to give you an honest review you can take to the bank.

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Key Information

• Website – www.GentingCasino.com
• Online Launch Date - 2010
• Licensed by the UK Gaming Commission
• Email - [email protected]
• Telephone - Request Callback

Hits & Misses

• Simple and Attractive Bonus Offers
• No Fee Deposit and Withdrawals
• Able to Deposit and Withdraw in Brick and Mortar Casinos
• Not Open to US Players

Deposit Methods

Knowing the roots of a casino and their level of experience is extremely important in drawing an accurate conclusion on if they are worth playing at. When it comes to history and experience for Genting, it is almost all rainbows and roses.

The company has been in the casino industry for over 50 years and is running 40+ successful brick and mortar establishments. They’re part of the Genting Group of companies founded in 1965 by Tan Sri Lim Goh Tong, a Malaysian based entrepreneur. Consistently voted as Malaysia’s leading corporation and one of Asia’s best-managed multinational companies, Genting gets high marks in how they operate their business. Their experience in different facets of the gaming industry has taken their business to the Americas, Australia, Malaysia, and the Philippines.

To fully understand the culture Genting aims to create, here is a quote directly from their website about how they aim to treat players.

Genting Casinos, including their new online casino and sportsbook operations, are fully licensed by the UK Gambling Commission and the Alderney Gambling Control Commission. The bottom line is that the Genting name is a big win and one that should bring trust and integrity to the online gaming world. In an industry that often times have its issues in this realm, this is a great sight for sore eyes.

The sports betting section of the Genting Casino looks to be fairly inclusive. There were a lot of things we were big fans of and a few things left desired. Let’s take a look through these things one at a time.

Regarding sports, the Genting Casino Online offers a wide variety of game choices. The following sports are currently listed:

The sportsbook also had a ‘Specials” section for entertainment style bets, but only had one offering when we last checked for sports entertainer of the year. It seems like they currently don’t offer any of the wilder prop style bets that you see at some of the other online casinos.

We’re referring to things like betting on reality TV, WWE, politics, etc. It’s possible that they have left this section open to expanding, but at our last check, this was the only offering in this section. The one interesting thing that we did see on this offering was a note that odds on others were available on request. It looks like the sportsbook is willing to provide odds on special requests for at least some things.

We didn’t attempt to try this out, though, so we can’t be sure how open they are to it or if there is a wagering limit for them to offer.

There were a few handy features that we noticed that do make for a better gaming experience.

The first was the ability to change ALL of the odds on the site to your preferred format with one click.

A lot of sites will offer their odds and payouts in either moneyline odds, fractional odds, or decimal odds only. If you are a fan of a different style, you’re forced to convert them yourself. Other sites do allow you to convert, but you have to click a button for each line to change them individually which can be tedious. With Genting’s online platform, it all changes with one button.

They don’t offer the odds regarding moneyline, though, only decimal and fraction. As moneyline odds are really only popular in the United States and they currently don’t serve US customers, this doesn’t seem like that big of a drawback.

The sportsbook section of the site also has some user-friendly quick links at the top of the page to help you get to the events and games that are about to start. This is definitely a nice perk if you’re looking to squeeze in a last minute bet and don’t want to wade through the entire site to get to the bet you want. This is a pretty basic feature, but surprisingly one that is absent from a lot of online sportsbooks.

As is common with a lot, but not all, sportsbooks, you have the ability to see your potential win before you make your bets. Everything is calculated as you type it in, so you’re fully aware of what you’re risking and what you stand to gain with a correct pick. This is a bit more of a perk over brick and mortar sportsbooks but is still not available in every online sportsbook, so we are mentioning it.

One thing we did want to draw attention to is the extensive amount of bets available for football. Regarding major organizations in the UK and across Europe, the site mentioned the following offerings:

On top of these major UK and European offerings, at the time we last checked the site they also had bets for the following posted:

As you can see, you can bet on pretty much any football match going on in the world.  There are definitely more options than these year round; we just wanted to show you how diverse they looked at one time to give you a feel of how in-depth they’ll let you go with soccer betting. Bet options include match winner odds, correct score markets, first goal scorer prices and place your bets.

As a company with a strong background in casino games, we had high expectations going into this area of the review. For the most part, the casino lived up to what we expected.

Variety among the computerized table games was on point. All your favorite games are offered with a ton of different variations of each. The one thing we did like a lot is how cleanly these different variations were organized. A lot of times sites will offer a ton of different variations, but they will be arranged in a way that gives you anxiety trying to find the version you are looking at.

Genting Casino Online had them all neatly arranged in different sections and what appeared to be by order of popularity. They had a look and feel of a professional operation, not some cruddy lobby that feels like you’re sifting through old tax documents or something.

• Roulette | 16 different game variations
• Blackjack | 6 different game variations
• Video Poker | 14 different game variations

We only saw one version of Craps available, but this is typically a game that doesn’t have many variations so no blemish on the overall score here.

Without sounding like we’re getting high on rainbows and roses, this casino definitely has the highest quality spread of slots available.

The fact that they have over 300 titles is great, but what’s really great is that the titles are the popular slots people want to play. It’s pretty common to go to an online casino and see slot offerings that sound like knockoffs of your favorite games.

For example, Wheel of Fortune is one of the most popular slot games ever made. A lot of online casinos will offer things like “Circle of Fortune” or “Wheel of Fortunate Ones.” While the gameplay is probably close to similar, it’s just not the same experience without the real version.

As a reviewer who has lived in Las Vegas and has traveled casinos of the world, the slots they have online are the exact same slots you see in the actual casinos. Wheel of Fortune, Cleopatra Plus, Jewel Strike, Gypsy Moon, Jungle Jackpots, Superman, Gladiator, The Incredible Hulk…These are just a few of the hundreds of titles that you’ll probably recognize as the most popular games offered.

The one drawback we saw in this section was for some reason it didn’t look like all of the titles were listed, even when you clicked the box to show all of them under the slots section. For example, X-men shows up, but X-men 50 lines does not show up and is a title that they offer. You can find this title by using the search box, but only if you know, it’s there by looking in the A to Z list first. We also searched ‘xmen’ and found nothing, searched ‘x men’ and found nothing, and finally found the game by searching exactly ‘x-men.’ Their search function seems only to work if you spell the name exactly right with the same punctuation. Not a big deal, but still a little annoying.

Sometimes you want to see a friendly face when you gamble. Sometimes you’re looking for more than just a computer screen and a digital dealer. We totally understand that, and the folks at Genting Online Casino do as well.

This is why they’ve rolled out their live dealer casino games. Through the use of streaming technology, you are able to take a seat at a real live table with a real live dealer in real time and play your favorite casino games. These aren’t prerecorded dealer interactions that are played when you play; these are actual dealers dealing actual games to you. If you’ve ever been skeptical about the technology behind online casinos, this is amazing for you. The games are played with real decks of cards, real dice, and real roulette wheels.

The tables are set up in several different casino locations including one of oldest gaming clubs in the world, Crockfords at Mayfair. Live games include:

One of the coolest things that Genting Online Casino offers is the different camera angles available to help create the ultimate experience. These are completely optional, but some players absolutely love them. A few of the games will have slow motion options if you want to see whether you win or lose in slow motion. The VIP Baccarat Squeeze also has a camera angle and an actual person to squeeze your cards for you so you can slowly see if you’re a winner. If you’ve ever played before, you know that this can be half the fun sometimes.

Genting Casino Online has several deposit options and withdrawal options available to players. The biggest perks to point out are that there are no limits on their deposit and withdrawal options and there are also no fees. Yes, that is not a typo; there are no fees on their deposit or withdrawal options. We couldn’t tell you the last time we saw that with an online gambling site.

The first we probably need to draw the most attention to is the ability to use the brick and mortar casinos to deposit or withdrawal. There is zero fee, zero waiting time, and no maximum on the deposit or withdrawal. The minimum deposit and withdrawal is £50. The ability to have this sort of banking option is absolutely incredible in today’s market and is only possible because of the nature of Genting’s business. We are almost tempted to say disregard everything else and just play here because of this.

Debit and credit cards are accepted and able to be used to withdraw as well. This is a pretty cool feature as most online casinos and sportsbooks only allow you to use these options to deposit, not withdraw. Again, these are free of fees and processing times are 3-4 days for UK customers and 5-7 days for the rest of the world. Minimum deposit or withdrawal is £10. Absolutely incredible.

Deposits are free and processed instantly with Skrill. The minimum deposit is £50, and the maximum is £50,000. Withdrawing is again, free and takes one day to process. The minimum for a Skrill withdrawal is £50, and the maximum is £50,000. These numbers are for each transaction. If you need to load more or take more off, you’ll be able to do multiple transactions. This should be expected, but just wanted to clarify that they weren’t shutting off this option after you withdraw £50,000.

A lot of online gambling sites have fairly complex and confusing deposit bonuses and VIP programs. Genting Casino Online seems to abide by the KISS strategy: Keep It Simple Stupid.

Their deposit bonus is a £1000 match to whatever you deposit. If you deposit £150, they’ll match it and give you £150. There are of course a few stipulations on this. First, it’s only on your first deposit. Also, you do need to play on the site to release the bonus. You can’t just expect to deposit and then cash off your free money right away. This is the industry standard and still a great promotion.

The site also seems to be constantly adding multiple short run promotions for all of the different game offerings. We’ve seen some slot prize giveaways, football insurance bets, roulette and blackjack bonuses, and more. Thankfully, the site puts this forefront for you on a tab denoted as “Your Offers.”

Genting Online Casino also has a VIP program with points redemption for actual money. We tried to find a chart with the actual details, but could only find information that spoke vaguely about the benefits. We assume as a player you could request this, or it will be provided to you as you move up the five tiers.

Customer service options for Genting Online Casino include email, live chat, and while they don’t have a phone number posted, you can request a callback from the casino. What they’re reasoning behind this is to make sure they don’t incur any costs and so that you don’t have to wait on hold if they are experiencing higher volume.

PHONE: Request a Callback from Casino

EMAIL: [email protected]

LIVE CHAT

You also can walk into an actual brick and mortar location if you really need immediate help and they’ll take care of you.

We did see some reports that customer service did give a lot of cookie cutter responses, but we can’t confirm this as this was only a few responses on message boards and the entire story wasn’t given. It’s possible that the people requesting support didn’t provide adequate information to be helped or they may just be bitter towards the site and never actually requested help.

It’s also fairly common that customer service operations are set up to handle volume by beginning with the basics for concerns to handle them quicker. Outside of these few sporadic reports, everything seemed to be on the up and up with the customer support available from Genting.

We’re not really giving any weight to the few negative comments, but as we said earlier, we want to be fully inclusive of everything we found.

Overall, we were extremely impressed with the offerings of the Genting Casino Online.

The two biggest things that stand out as the real wins are:

The few areas we saw for improvement would be:

With over 50 years in the industry and over 40 brick and mortar locations, you can rest assured that your money is safe and that your gaming experience will be fair and can be trusted. Unlike some casinos and sportsbooks, the Genting Casino Online is regulated by a UK based agency as opposed to an offshore company.