Company
Who owns and operates Las Vegas USA? How long have they been in business?
They’re owned and operated by the Main Street Vegas Group. They’ve been online since 1999, making them one of the older online casinos reviewed on our site.
Are they licensed and regulated?
The Las Vegas USA casino is licensed in Costa Rica. This means nothing, though, as this is one of the more relaxed jurisdictions. Players should expect little to no support.
How’s their reputation?
I’d say okay overall.
They have 50 complaints on AskGamblers.com from August 2012 to June 2017. 26 of them have been resolved, and one of them has been rejected.
As for the other half – I see lots of complaints revolving around payment delays. However, they say on their website it can take up to 2 weeks to process a payment. From there you should expect it to take 1-2 weeks to receive your payment (especially if by check). So, you should expect payments to take a minimum of 30 days to reach you.
But lots of the complaints here are from people who haven’t gotten paid within 2-4 weeks. And that’s being unreasonable considering that Las Vegas USA makes it very clear on their site that it can take a while to process payments.
There are also a few complaints that were never updated by the customer, so the complaint remains unresolved. Which means we can’t take these seriously.
Other than that, they have a low 3.24 rating (out of 10) on AskGamblers.com.
ThePogg.com doesn’t recommend them (2/10 rating), even though they say their reviewers have reported positive experiences playing here, and that the casino “has a long positive history and we could find no unresolved valid complaints at any of the major dispute mediation portals.”
On the upside, they’re endorsed by the WizardOfOdds.com. And they have a 6/10 rating on CasinoListings.com.
That’s about it. They have pretty average ratings. But while there’s nothing to brag about, there’s also nothing I’d worry about – no major scams, scandals or anything like that. And that says a lot in this industry.
Especially from a company who’s been around for 15+ years.
Who Can Play
Players from the following countries are not accepted:
- Bosnia
- Herzegovina
- Costa Rica
- Germany
- Spain
- France
- Morocco
- Malaysia
- Netherlands
- Russian Federation
Customer Support
How do you contact Las Vegas USA’s support?
They offer 24/7 support. You can contact Las Vegas USA using:
Banking
What payment methods does Las Vegas USA accept?
These are the banking options they accept:
- Visa/MasterCard - $25-$500
- MST Gift Cards - $20-$500
- Neteller - $10-$2,500
- Money Order - $50-$1,000
All deposits are free with one EXCEPTION. If you deposit by money order, you’ll pay fees on all deposits of $99 or less. But Las Vegas USA will cover any fees on deposits of $100 or more.
How do you cash out your winnings? Are there any limits or fees?
You can cash out your winnings using the following options:
- Check (via regular mail) - $100-$399.99
- Check (via courier) - $400-$2,500
- ACH Direct Deposit - $100-$1,250
- Money Order - $100-$2,500
- Neteller - $10-$5,000
They say you should expect cash outs to take up to 2 weeks to process. This is ridiculous. The reason they give is regulatory changes in the marketplace that have limited the availability of deposit and withdrawal options and increased the time needed to process payments.
But, it is what it is. And, that doesn’t mean processing will take that long – it can take less time. Though, it can take more time, too.
At least they tell you what to expect in advance. Other casinos sweep that sort of thing under the rug, then wonder why they’re bombarded with complaints and scam accusations.
They have cash out limits, too. Their limits are based on ‘Player Class’ – the higher your class, the more you can cash out each week.
Important!
They don’t make it clear how the player class thing works. Based on what I’ve read, my best guess is that it’s based on player activity. The more (often) you deposit and play, the higher your class will be.
Here are the levels and the weekly cash out max for each class:
- Regular - $2,000/week
- Silver - $3,000/week
- Gold - $4,000/week
- Platinum - $5,000/week
- Diamond - $5,000/week
The absolute max is $5,000 per week. I don’t see anything that says this excludes progressive jackpot winners, either. This is definitely a mark against them.
Promotions
What welcome offers can you claim?
They have a handful of offers under their ‘New Players Promotions’ page.
Here are the details.
Important!
Some of the following offers’ terms say that they’re only valid on your first deposit. In other words, you may not be able to claim every single offer. It’s important that you read the terms of the offers you’re interested in BEFORE you make a deposit and claim them. Don’t hesitate to contact support if you have any questions.
- Initial Deposit Bonus – This is a 150% match bonus up to $3,000. You need to wager 40x your deposit plus bonus, and as much as 90x if you’re going to play multi hand video poker, blackjack, 21 games, video poker and Caribbean stud.
Live Dealer Games, Craps, Vegas Three Card Rummy, Tri Card Poker, Caribbean Hold’em, Baccarat, Roulette or sicbo do not count towards the playthrough requirements.
Tip:
Playthrough requirements may be as low as 30x on valid games, and as low as 50x on other games, depending on your Player Class.
- 400% Welcome Bonus – This is for first-time depositors. It is a 400% match bonus up to $10,000. It has a 50x playthrough on the deposit and bonus, and only on the following games: slots keno and scratch cards. There is no max cash-out on this offer.
- Double Match – This is a 200% match bonus up to $7,000. One thing that makes this offer different is that the bonus is cashable, and that there’s no cap on how much you can win. The playthrough on this offer is 40x the deposit and bonus, while playing the following games: video slots keno and/or scratch cards.
- Blackjack Bonus – This is a 100% match bonus up to $1,000. This is exclusive to blackjack games, with the exception of live dealer blackjack – bets made there won’t count. The playthrough on this offer is 60x the deposit and bonus.
My overall thoughts…
I like how they give you several choices for offers. If you want to play slots, choose an offer (almost any offer) and play slots. But if you want to play blackjack or table games, then you can choose one of those offers instead. Very few casinos offer separate bonuses like this.
My biggest complaint are the rollover requirements. 40-90x on the deposit and bonus is STEEP when you figure that the total rollover is really 90-180x (the total sum of your deposit and <bonus).
That’s absolutely crazy.
The playthrough is better for higher-level VIP members. You can get the playthrough as low as 30-50x, or 60-100x total. But even at those rates you must REALLY want a bonus to put yourself through that.
I think a more logical approach is to skip the bonus. If you REALLY want one, though, I’d find a casino with a much smaller rollover (they do exist).
Are there any additional offers?
There are several offers – one for every day of the week, actually. Here’s the gist behind each of their daily offers:
- Double Match Up Monday – Get a 200% match bonus.
- Cash Back Monday – Get 20% cash back up to $500. You can either play it or cash it out (min $100 / max $1,000). There’s no playthrough on this bonus, either.
- Mad Tuesday – Get a 250% match bonus.
- Wild Wednesday – Get a 300% match bonus up to $300.
- Thirsty Thursday – Receive a 95% match bonus up to $95. You can use this offer up to 3 times.
- Freaky Friday – Receive a 250% match bonus.
- Thank God it’s Saturday – Get a bonus up to $95. Use this up to 3 times.
- Super Sunday – Get a bonus worth up to $150. You can use this 3 times.
I like how they have several offers to claim. And this is on top of additional deals such as monthly, seasonal, birthday and anniversary bonuses. You can even refer friends and get $20 for each one that makes a deposit of $50 or more.
What I DON’T like is how their promotions page says one thing, but their terms page says another. You’ll see what I mean when you compare some of their daily offers from both pages. It’s not consistent. For example, their Thursday offer says a match bonus + free spins, but then their terms page says a (different) match bonus.
For that reason, I suggest using their bonus terms page for all bonus-related information. You can find that page on their website at www.lasvegasusa.eu.
Do they offer a comps and/or VIP program?
It looks like they have comp points to cashback. You’ll get 1 point for every $8-$15 spent – it depends on what games you play and what player class (VIP) you are. Once you accumulate enough points, you can exchange them at the rate of 100 points for $1 in cashback.
Games
What software companies do they work with? How many games can you play?
They work with Real Time Gaming (RTG). They say you’ll have 120 games to choose from.
What kinds of games can you play? What are some examples of games they have?
You have all the traditional casino options, which includes:
- Table games
- Video poker
- Slots
- Progressive jackpot games
- Specialty games
They hint a few times that they have live dealer games, though I never saw them listed anywhere, nor have I seen them mentioned on other review sites.
Please Note:
I sent an email to support about their live dealer games. I get the impression they’re not currently offering them.
Anyway, let’s talk about the games you can play. Here are some examples of casino games you’ll find on their site:
Specialty Games
- Bonus Bingo
- Keno
- Roaring Twenties Bingo
Not much to say here. This section is pretty blah. They could probably consolidate this section with the table games to save players the trouble of having to go to, or look in, a different section.
Video Poker
- 7 Stud Poker
- Aces and Eights
- All American Poker
- Bonus Deuces Wild
- Bonus Poker
- Deuces Wild
- Double Bonus Poker
- Double Double Bonus Poker
- Double Double Jackpot Poker
- Double Jackpot Poker
- European Slot Poker
- Jacks or Better
- Joker Poker
- Loose Deuces
- Mystery Bonus Poker
- Pick’em poker
- Seven Wild
While you could complain all day about what Real Time Gaming doesn’t have, one area they ARE strong in is video poker. Just look at all the different games you can play. And you can choose between single and multi-hand variants, too.
Table Games
- Baccarat
- Blackjack Perfect Pairs
- Blackjack
- Caribbean Draw Poker
- Caribbean Holdem
- Caribbean Stud Poker
- European Blackjack
- War
- Craps
- Face up 21
- Let’em Ride
- Pai Gow Poker
- Pontoon
- Red Dog
- Super 21
- Texas Hold’em Bonus Poker
- Tri Card Poker
- Vegas Three Card Rummy
- War
- Roulette
- European Roulette
- Match Play 21
Another area they’re strong in is their table games. They have a good mix of blackjack and non-blackjack games, as well as several blackjack variants. Unless you’re after something super specific, you should have no problem finding a game to play.
Slots
One of my biggest complaints about Real Time Gaming is how they lack the licensed slot titles that other international software companies have.
But, that’s being a bit unfair. Real Time Gaming is one of those offshore operators who aren’t properly licensed and regulated so they can legally offer these games to US players. And I’d rather focus on what I can play instead of complaining about what I can’t. So, let’s do that instead.
Some of the themes that catch my eye include: dinosaurs (T-Rex), pirates (Sea Captain and Sunken Treasure), TV/movie characters (3 Stooges), fantasy (Warlock’s Spell), and horror/Halloween (Count Spectacular). Those are all games I’d try first.
But this barely scraps the surface. There are many, many more themes and slot titles to choose from. If you go in with an open mind, you’ll find lots of machines I’m sure you’ll enjoy playing.
What devices can you use to play at their casino?
They have a download for Windows and an instant play casino for Windows, Mac and Linux users.
Their support says they have a mobile website compatible with iOS and Android phones and tablets. There’s no app or download needed.
Based on my previous experience with RTG software, you should have anywhere from 15-75 games to choose from.
Conclusion
Alright …so here we are at the end of our review, and with only one question remaining:
Do we recommend Las Vegas USA?
Well, I do like how they have lots of offers. You can claim thousands of dollars between their new player and daily bonuses.
They offer all your standard casino games, too. And they have several video poker and blackjack variants, which I think enthusiasts will love.
But I’m not a fan of their rollover requirements. They’re far, far too large – unfair, really. They have weekly cash outs limits too, and it doesn’t look as if they exclude progressive jackpots.
So, does that mean you should skip this older casino for something newer, and more polished?
Maybe.
Las Vegas USA wouldn’t be my first choice. There are plenty of other casinos available with even larger selections of games (including live dealer), and bonuses with far better rollover terms. Both Bovada and Ignition Casino come to mind.
However, if you already have accounts at those casinos and/or you’re interested in Las Vegas USA’s games and offers, then I see no reason not to check them out.
This review was made by: play-casino-games-now.com
Rating: 4.1 out of 5
1 Comments
Jerry Bennion | 3 Sep 2022
Your I have found that this site is far from reputable. My daughter won a little over 10,000 net, about 3 months ago. After over a month, she received less than 1,000. Since then, she has received nothing, except a lot of excuses and promises. I know this for a fact,, as she directed the winnings to be paid to one of my bank accounts.
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Your I have found that this site is far from reputable. My daughter won a little over 10,000 net, about 3 months ago. After over a month, she received less than 1,000. Since then, she has received nothing, except a lot of excuses and promises. I know this for a fact,, as she directed the winnings to be paid to one of my bank accounts.